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Austin Limousine & Black Car Service FAQs
Austin Airport Transportation
Fleet & Vehicles
Chauffeurs & Safety
Austin Service Area
Corporate, Wedding & Special Event Transportation
Private Aviation & Long-Distance Transportation
1. What types of services do you offer?
We offer airport transfers, corporate travel, weddings, and special events.
2. How can I make a reservation?
Book online via our website or call our dispatch.
3. Is there a minimum booking time?
Hourly bookings require a minimum duration: Sedan / SUV 2 hours, Sprinter Van 4 hours, and Stretch Limousine 4 hours. Shorter bookings are charged at the minimum rate. See Booking Terms & Conditions.
4. What is your cancellation policy?
Cancellation notice requirements are 6 hours in advance for Sedan / SUV and 12 hours in advance for Sprinter Van and Stretch Limousine, for both transfer and hourly bookings. Special and citywide events have custom booking terms. Late cancellations and no-shows are charged in full. See Booking Terms & Conditions.
5. Do you offer hourly rates?
Yes, as-directed hourly service is available.
6. Are there any hidden fees?
We believe in transparent pricing; all fees are disclosed upfront.
7. Can I request a specific chauffeur?
We try to accommodate requests based on availability.
8. Do you provide child car seats?
Yes, please request them during your booking.
9. Is smoking allowed in the vehicles?
Smoking or vaping is not permitted in any vehicle.
10. How do I make changes to my booking?
Contact us via phone or email to update your itinerary.
11. What payment methods do you accept?
All major credit cards and corporate accounts.
12. Are your services available 24/7?
Yes, we operate around the clock with advance reservations.
13. Do you offer meet and greet services?
Yes, chauffeurs can meet you at baggage claim with a sign.
14. What happens if my event runs overtime?
For extended duration, additional stops, or route changes, final pricing can change. Contact our office before your ride to discuss changes and confirm overtime terms.
15. Do you provide bottled water?
Complimentary chilled water is provided.
16. How far in advance should I book?
We recommend booking at least 48 hours early.
17. How do I find my chauffeur at AUS?
Chauffeurs wait at the designated limo pickup area or baggage claim for meet and greet.
18. Do you track flights?
Yes, we monitor all arrivals in real-time.
19. What happens if my flight is delayed?
We adjust pickup times based on actual landing times.
20. Is parking included?
Airport fees are included in your quote.
21. How long will the chauffeur wait?
Standard transfers include a 15-minute grace period from the scheduled pickup time. Commercial airport arrivals and FBO / private flight arrivals include a 60-minute grace period from actual landing. See Booking Terms & Conditions.
22. Can you pick up from the South Terminal?
Yes, we service both terminals at Austin-Bergstrom.
23. Do you service private FBOs?
Yes, we provide tarmac or gate-side service at Million Air and Signature.
24. How many bags can fit in a Sedan vs SUV?
Sedans hold 2 large bags; SUVs hold 6 large bags.
25. What vehicles are in your fleet?
Luxury Sedans, SUVs, and Executive Sprinters.
26. Are they late-model vehicles?
Yes, all vehicles are late-model and meticulously maintained.
27. How often are vehicles cleaned?
Vehicles are detailed before every shift.
28. Do you have Sprinter Vans?
Yes, we have 14-passenger high-roof Sprinters.
29. Can I see photos of the actual car?
Yes, photos are available on our fleet page.
30. Is there WiFi?
WiFi is available upon request in select vehicles.
31. Are the windows tinted?
Yes, all vehicles have professional privacy tint.
32. Do vehicles have GPS?
Yes, and dispatch tracks all locations.
33. Can I play my own music?
Yes, Bluetooth and auxiliary connections are available.
34. Are your chauffeurs background checked?
Yes, all drivers undergo rigorous background and drug screenings.
35. Do drivers wear uniforms?
Yes, professional black suit and tie attire.
36. Are you insured?
We carry full commercial liability insurance.
37. Do drivers assist with luggage?
Absolutely, they will handle all loading and unloading.
38. Can I get my driver's cell phone number?
Driver details are sent via text 30 minutes before pickup.
39. Which cities do you serve?
We serve Austin, Round Rock, Cedar Park, Westlake, and beyond.
40. Do you go to the Hill Country?
Yes, we provide frequent service to Fredericksburg, Wimberley, and Dripping Springs.
41. Can you handle large corporate groups?
Yes, we coordinate logistics for groups of all sizes.
42. Do you offer wedding shuttles?
Yes, we provide seamless guest and bridal party transport.
43. Can we decorate the car?
Contact TQL in advance to confirm whether any decoration or signage request is approved. Approval is required.
44. Do you provide Prom service?
Yes, with signed parental consent forms.
45. Can I book a car for ACL or SXSW?
Yes, but we recommend booking months in advance for festivals.
46. Do you travel to Houston or Dallas?
Yes, we provide city-to-city transfers across Texas.
47. Can I book a one-way long distance?
Yes, one-way transfers are very common for executives.
48. Is there a restroom on the Sprinter?
Restrooms are not available, but stops are made upon request.
49. Can I work in the car?
Yes, our cabins are quiet and ideal for productivity.
50. What is the long-distance rate?
These are flat-rate quotes based on total mileage. Still Have a Question? Contact us today for personalized assistance.
Still Have a Question?
If you don't see your question above, contact Texas Quick Limo and tell us your pickup location, destination, date, time, passenger count, and preferred vehicle. Our team can help you choose the right transportation option and provide a personalized quote. Ready to reserve your ride? Book your Austin limousine or black car service online or request a quote today.
(512) 999-2856
info@texasquicklimo.com